Protogel Privacy Policy — Your Data Protection & Privacy

This policy describes how we collect, use, store, and protect the personal information of Malaysian users on the protogel platform.

Last Updated: 1 January 2026

Information Collected

We collect several types of personal information to ensure the best experience and to comply with applicable laws:

  • Account Information: Full name, Malaysian phone number, email address, local bank account details, and login credentials.
  • Device & Browser Information: Technical data such as device type, IP address, browser type, and operating system to optimise system performance.
  • Payment Information: Deposit and withdrawal transactions in Malaysian Ringgit (RM) for account management and financial record purposes.
  • Cookies & Tracking: We use cookies and tracking technologies to personalise your experience and enhance platform functionality.
  • Usage Data: Gaming activity, betting, site interactions, and communication records with support.

Purpose of Data Use

The personal information we collect is used for the following key purposes:

  • Managing your account, including registration, identity verification, and payment processing.
  • Deliver a consistent gaming and betting experience, including personalised settings and tailored content.
  • Sending account-related communications, technical support, and relevant, legitimate promotional updates.
  • Fulfilling legal obligations, including compliance with applicable Malaysian gambling regulations.
  • Monitoring game integrity and preventing fraud or suspicious activity through continuous oversight.

Cookies & Tracking Technologies

Protogel uses cookies to:

  • Keeps your login session active and speeds up navigation throughout your visit.
  • Analysing usage patterns to improve the platform.
  • Delivering content and promotions tailored to your preferences.

You can manage cookies through your browser settings, though this may affect the functionality of certain parts of the platform.

We do not use cookies for third-party advertising or cross-site tracking purposes.

Data Storage & Security

Your personal data is stored securely using encryption technology and industry-standard security measures to protect against unauthorised access, breaches, or data loss.

Only authorised personnel have limited access to personal information based on their job function requirements.

Protogel conducts regular security audits and complies with relevant Malaysian data protection laws to ensure a high standard of protection is maintained at all times.

Data Sharing with Third Parties

Your personal information is never sold or rented to third parties. protogel may share your data with:

  • Payment partners and local banks for the purpose of processing transactions securely.
  • Legal compliance and enforcement when required by the relevant authorities under Malaysian law.
  • Technology service providers that assist in platform operations, bound by strict data confidentiality requirements.

For the analytics services we use, data is stored and processed in aggregate form without directly exposing any personal information.

User Rights & Privacy Choices

You have the following rights regarding your personal data under Malaysian law:

  • Access: You may request a copy of the personal data we hold about you.
  • Correction: You have the right to update your personal information if there are any errors or changes.
  • Deletion: Within certain limits, you may request that your data be deleted from our systems.
  • Opt-Out: You can opt out of your data being used for marketing purposes by adjusting your communication settings.

To exercise these rights, please contact our customer support team through the official channels available in your account.

Privacy Policy Changes

Protogel reserves the right to update this privacy policy from time to time to ensure it remains in line with the latest laws and industry best practices.

All changes will be published on this page with the updated date. Your continued use of the platform after any update constitutes acceptance of the revised privacy policy terms.

We encourage you to review this policy periodically to stay informed about how your data is protected at all times.

Contact Us

If you have any questions or concerns about the privacy policy and data management at protogel, you can reach us through our customer support team.

Our support team is available 24/7 to help you find the information you need and resolve any privacy-related issues promptly.

Support email: [email protected]

Bahasa Melayu